Troubleshoot login issues in Todoist
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    Troubleshoot login issues in Todoist

    If you can’t log in to your Todoist account, the fixes below cover the most common causes, from a login method that doesn’t match the one you signed up with to password, security, and desktop app errors. For the steps to log in or out, see Log in and out of Todoist.

    Check your login method

    A common cause of a failed login is choosing a different option from the one you used to create your account. If you signed up with a linked account, log in with that same option instead of an email address and password. If you’re not sure which one you used, try each option on the login page.

    If you no longer have access to the email address on your account, or your Google or Apple login has stopped working, see how to regain access to your Todoist account.

    Reset your password

    If you log in with an email address and you’ve forgotten your password, reset it from the login page.

    1. Open the Todoist login page.
    2. Click Forgot your password? under the Log in button.
    3. Enter your account email address.
    4. Follow the instructions in the email Todoist sends you to set a new password.
    1. Open the Todoist app.
    2. Tap More sign-in options.
    3. Tap Log in with Email.
    4. Tap Forgot your password? under the Log in button. This opens a new tab in your mobile browser.
    5. Enter your account email address.
    6. Follow the instructions in the email Todoist sends you to set a new password.

    If you can still log in and want to set a new password anyway, follow the steps to change your password.

    Fix the password data breach error

    When you log in, reset your password, or sign up, Todoist checks your email address and password against the Have I Been Pwned (HIBP) database of publicly disclosed data breaches. If your combination appears there, it’s considered insecure, and an error appears when you try to log in.

    To get past the check, reset your password using the steps in the Reset your password section above, and choose a new one that hasn’t appeared in a breach. When choosing the new password:

    • Use at least eight characters
    • Mix letters, numbers, and special characters
    • Don’t reuse a password from another site or app
    • Save it in a password manager so you always have access to your account

    Dica rápida

    Most password managers include a generator that creates a strong, unique password for you. You can also check whether a password has been exposed with HIBP: Pwned Passwords.

    Fix CSRF token errors

    If you see “Invalid or missing CSRF token” on the web login page, your browser couldn’t create or read the secure cookie that authorizes your login. This is usually caused by ad-blocking or script-blocking extensions, or by browser settings that block cookies.

    To fix it, allow cookies for Todoist and clear any stored Todoist data.

    In Chrome:

    1. Open Chrome Settings.
    2. In the Privacy and security section, click Cookies and other site data.
    3. Under Sites that can always use cookies, click Add.
    4. Enter [.]todoist.com and click Add.
    5. Enter [.]cloudfront.net and click Add.
    6. Click See all cookies and site data.
    7. Search for todoist and delete all Todoist-related entries.
    8. Reload Chrome and log in to Todoist.

    In Firefox:

    1. Open Firefox Settings.
    2. Select Privacy & Security.
    3. Under Cookies and Site Data, click Manage Exceptions.
    4. Enter https://todoist.com and click Allow.
    5. Enter https://cloudfront.net and click Allow.
    6. Click Save Changes.
    7. Click Manage Data.
    8. Search for todoist and select Remove All Shown.
    9. Click Save Changes.
    10. Click Remove to confirm.
    11. Reload Firefox and log in to Todoist.

    In Safari:

    1. Open Safari Settings.
    2. Click the Privacy tab.
    3. Check that Cookies and website data isn’t set to Block all cookies.
    4. Click Manage Website Data.
    5. Search for todoist and remove all Todoist-related entries.
    6. Reload Safari and log in to Todoist.

    If you see “CSRF tokens mismatch” instead, a privacy extension such as Ghostery or Privacy Badger is blocking the login. Add todoist.com as a trusted site in the extension, or turn the extension off temporarily and try again.

    Log in with a recovery code

    If you’ve enabled two-factor authentication but lost access to your authentication app, use one of the recovery codes Todoist generated when you set it up:

    1. Open the Todoist login page in your web browser.
    2. Enter your account email address and password.
    3. Click Enter a recovery code here below the Authentication code field.
    4. Enter one of your saved recovery codes.

    If you didn’t save your recovery codes, or they’re no longer working, request a recovery code from our team. Todoist sends it to your account email address.

    Fix issues with the desktop apps

    When you log in to the Todoist desktop apps, a new browser tab opens automatically where you enter your account credentials. If you find yourself in a constant login loop between the browser and the app, see an error message or a blank screen, or Todoist becomes unresponsive, work through these fixes in order.

    Use the latest version of Todoist

    If a new version is available, you’ll see a pop-up in Todoist to restart and update automatically. If you need to manually reinstall Todoist for macOS, follow the steps to update Todoist to the latest version.

    1. Right-click the Todoist icon in the system tray.
    2. Select Quit Todoist. The new version is installed automatically once the app is closed.

    If you need to manually reinstall Todoist for Windows, follow the steps to update Todoist to the latest version.

    If you need to manually reinstall Todoist for Linux to get the latest version, follow the steps to install Todoist for Linux.

    Check if pop-ups are allowed

    Since the location of these settings changes frequently, check your browser’s help page for the latest steps to turn on pop-ups:

    Change the default browser

    Change your default web browser temporarily to see if the issue is specific to one browser. Check the support article for your operating system:

    Use the magic link

    The magic link is a unique URL that authenticates your account so you can log in to the Todoist desktop apps.

    Use it if the prompt to open Todoist doesn’t appear after you log in through the browser, or if the app keeps sending you back to the login page.

    1. Open the Todoist desktop app.
    2. Click Continue in your browser.
    3. Enter your Todoist account credentials. You’ll see a prompt to open the desktop app.
    4. Click Cancel to close the prompt.
    5. Click Try using a magic link on the login page.
    6. Click the copy icon beside the magic link.
    7. Switch to the Todoist app.
    8. Click use a magic link.
    9. Paste the magic link.
    10. Click Log in.

    Nota

    The magic link is available in Todoist desktop version 8.17.0 or later. Update Todoist if you don’t see the option.

    Clear application data

    If the login page is unresponsive or isn’t displaying properly, clear the app’s data. Todoist restarts and the login page appears again.

    1. Open Todoist for macOS.
    2. Click Todoist in the main menu at the top-left.
    3. Select Clear application data.
    1. Open Todoist for Windows.
    2. Click the down arrow of the Windows tray menu at the bottom-right.
    3. Right-click the Todoist app icon.
    4. Select Clear application data.

    Reinstall Todoist and delete application files

    Learn how to uninstall Todoist for macOS and remove all application files. Then, download and reinstall the app.

    1. Uninstall the Todoist app.
    2. Press Windows + R.
    3. Enter %APPDATA%/Todoist. This opens the Todoist app folder.
    4. Delete the contents of the folder.
    5. Reinstall the Todoist app.

    Learn how to uninstall Todoist for Linux using either Snap or AppImage.

    Enable Application Loading Recovery

    If the app still won’t load the login page, turn on Application Loading Recovery. If it doesn’t fix the problem, it produces logs that help us find the cause.

    1. Open Todoist for macOS.
    2. Click Help in the menu bar at the top of your screen.
    3. Hover over Troubleshooting.
    4. Select Enable Application Loading Recovery. You’ll see a message that the changes have been applied and that the app will close.
    5. Click OK.
    6. Reopen the app. If it worked, everything looks as expected. If it didn’t, take a screenshot of the error message.
    7. Click Help in the menu bar once more.
    8. Hover over Troubleshooting.
    9. Select Download logs.
    10. Click Save on the pop-up.
    11. Contact us to share the screenshot and logs, so we can help troubleshoot the issue.
    1. Open Todoist for Windows.
    2. Right-click the Todoist icon in the system tray at the bottom-right corner of your screen.
    3. Hover over Troubleshooting.
    4. Select Enable Application Loading Recovery. You’ll see a message that the changes have been applied and that the app will close.
    5. Click OK.
    6. Reopen the app. If it worked, everything looks as expected. If it didn’t, take a screenshot of the error message.
    7. Right-click the Todoist icon in the system tray once more.
    8. Hover over Troubleshooting.
    9. Select Download logs.
    10. Click Save on the pop-up.
    11. Contact us to share the screenshot and logs, so we can help troubleshoot the issue.

    Nota

    Your logs help us understand what went wrong. They don’t contain any personal information and are completely safe to share.

    Get in touch

    If you’ve tried these steps and you still can’t log in to your Todoist account, get in touch with us and include the following details:

    • The Todoist app(s) where you’re experiencing the issue (for example: web, Windows, or iOS)
    • Your app version number
    • Your login method (for example: email and password, or a Google account)
    • Screenshots of any error or warning messages in the app
    • Any troubleshooting steps you’ve already tried